Shipping & Returns

Availability of Your Orders
We do take pride in updating our inventory daily. All our products are normally available in stock. Should your order be not available at the time of your purchase, one of our customer service representatives shall contact you by e-mail. In such case, we normally:

a) inform you when the item will be available
b) recommend a substitute product or
c) you may cancel the order

Shipping Information
Approved orders are usually available for delivery within 24 to 48 hours. RosesPhilippines.com uses several courier companies (FedEX, UPS, Aboitiz) depending on the destination, and choosing the fastest way to get our deliveries safely and with utmost reliability. We also use our own special couriers for deliveries of highly fragile products, so you can be rest assured that the items are delivered safe and sound.

In addition, as soon as the items have been delivered to either you or your recipients, an email shall be sent to your address informing you of the following when delivery was made.

a) date
b) time and
c) name of the recipient

You may also track the status of your order by clicking on the "My Account" button in our frontpage.

Areas Where We Deliver
We deliver to most major cities all over the Philippines. For a more thorough guide, and to check whether your delivery area is covered by our couriers, below is our shipping destination guide:

Metro Manila: Alabang, Caloocan, Las Pinas, Makati, Malabon, Mandaluyong, Manila, Marikina, Muntinlupa, Navotas, Parañaque, Pasay, Pasig, Pateros, Quezon, San Juan, Taguig and valenzuela

Luzon: Bataan, Batangas, Bulacan, Cavite, Ilocos, Laguna, La Union, Nueva Ecija, Pampanga, Pangasinan, Quezon, Rizal (Antipolo), Tarlac, Zambales

Visayas: Aklan, Antique, Bacolod, Bicol, Bohol, Camarines Norte, Camarines Sur, Camiguin, Capiz, Catanduanes, Cebu, Guimaras, Iloilo, Leyte, Marinduque, Masbate, Mindoro, Negros Occidental, Negros Oriental, Romblon, Samar, Siquijor

Mindanao: Agusan, Basilan, Bukidnon, Compostela Valley, Cotabato, Cotabato, Davao, Lanao, Maguindanao, Misamis, Sultan Kudarat, Surigao, Zamboanga

However, there are instances wherein specific items may not be available for delivery in certain areas. These usually include food, flowers, and balloons. To check if these items are available for delivery in the area you wish to send, refer to the SHIP TO OPTION PER PRODUCT.

In this example, the item can be shipped to all major cities in the Philippines, since all four radio buttons representing Metro Manila, Luzon, Visayas and Mindanao are visible.

Return and Exchange Policy
We have made our return policy fair and simple. Within 5 days of receipt of your order you may return any merchandise for any of the following reasons:

Incorrect item shipped
Damaged or defective items
Unmet product specifications

We will issue a replacement for any item returned, provided you inform us within 48 hours of receipt of purchased goods. Our customer service representative will be glad to provide instructions on how to return the said merchandise. Only then could the products be shipped back, in its original packaging, to the RosesPhilippines.com office. RosesPhilippines.com do not accept refunds and order cancellation.

For returns, please email us first at customercare@rosesphilippines.com.